Effective Date: 18 August 2026
Last Updated: 18 August 2026
At Original Stores, we carefully inspect and pack orders before dispatch. Since our products may include different types of household, personal-use and other consumer products, Original Stores does not offer a general return or exchange facility.
This means products cannot normally be returned simply because you:
- Changed your mind;
- No longer require the product;
- Ordered the wrong product;
- Do not like the product after receiving it;
- Selected the wrong size, colour, model or variation, where the customer selected it incorrectly; or
- Found the product unsuitable for your personal preference.
However, this policy does not affect your rights under applicable consumer protection laws in cases such as defective, damaged, incorrect or materially misrepresented products.
1. No General Return or Exchange
All orders placed through Original Stores are considered final, subject to the exceptions specifically mentioned in this policy and applicable law.
We do not provide a general return or exchange facility after delivery.
Customers are therefore requested to carefully review the product description, specifications, images, quantity, size, model and other relevant information before placing an order.
2. Damaged Products
If a product is delivered in a damaged condition, please contact us as soon as possible after delivery.
Customers should provide:
- Order number;
- Name and contact number;
- Photographs of the product;
- Photographs of the packaging; and
- A clear description of the damage.
An unboxing video is strongly recommended for products where damage may not be visible from the outer packaging, as it can assist us in verifying the issue.
We will review the complaint and determine the appropriate resolution based on the circumstances.
3. Incorrect Product
If you receive a product that is different from the product you ordered, please contact us as soon as possible.
After verification, Original Stores may provide an appropriate resolution, which may include replacement or refund depending on product availability and the circumstances.
4. Defective Product
If a product is received with a manufacturing defect, please contact us with details of the defect.
After verification, the appropriate remedy may include replacement, repair, refund or another remedy available under applicable law or the applicable manufacturer warranty.
5. Product Not as Advertised
If a product is materially different from the description, specifications or characteristics advertised on our website, please contact us with the relevant details.
We will review the complaint and provide an appropriate resolution in accordance with applicable law.
6. Reporting an Issue
For a damaged, defective, incorrect or materially different product, contact us at:
Phone: 9567594777
Email: info@orginalstores.com
Please include your order number and supporting photographs or videos wherever possible.
7. Inspection and Verification
All complaints relating to damaged, defective, incorrect or materially different products may be subject to verification.
We may request photographs, videos, packaging details, order information or other reasonable evidence necessary to investigate the complaint.
Submitting photographs or videos does not automatically guarantee approval of a refund or replacement. Each case will be reviewed based on the available information and applicable law.
8. Refunds
Where a refund is approved, the eligible amount will normally be refunded using the original payment method used for the order, where technically and legally possible.
For COD orders, where a refund is approved, we may request the customer's bank account or other appropriate payment details required to process the refund.
Customers should never provide OTPs, UPI PINs, ATM PINs, passwords or other confidential banking credentials to us for processing a refund.
9. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable processing period.
The time taken for the amount to appear in the customer's bank account or payment account may depend on the payment gateway, bank or financial institution.
10. Shipping Charges
Where a refund is approved because the product was damaged, defective, incorrect or materially different from what was ordered, the treatment of applicable shipping charges will be determined based on the circumstances and applicable law.
Where no refund or return is applicable, shipping charges will not be refundable.
11. Cancellation
Customers may request cancellation before the order is dispatched. Once an order has been dispatched, cancellation may not be possible.
For COD orders, customers should not place an order if they do not intend to accept delivery.
Repeated refusal of COD orders may result in restrictions on future COD availability.
12. Refused or Unaccepted COD Orders
If a customer places a COD order and subsequently refuses to accept the delivery without a valid reason, the order may be returned to us by the courier.
Original Stores reserves the right to restrict COD availability for customers with repeated refused or failed COD deliveries.
This clause does not affect any rights available to consumers under applicable law.
13. Sale and Promotional Products
Products sold under promotional offers, discounts or special pricing are also subject to this Refund Policy unless a different return or refund condition is specifically stated on the product page.
A promotional price does not remove statutory consumer rights relating to defective, damaged, incorrect or materially misrepresented products.
14. Non-Returnable Nature of Products
Unless otherwise specifically stated or required by applicable law, products purchased through Original Stores cannot be returned merely because the customer has changed their mind or is dissatisfied with personal preference.
Customers are advised to check all available product information before placing an order.
BIO COMPOSTER - SPECIAL RETURN & REFUND CONDITIONS
Due to the nature and intended use of the Bio Composter, certain products cannot be returned or refunded once they have been used or opened.
1. Used Bio Composter
A Bio Composter that has been used for storing, processing or handling waste will not be accepted for return.
Customers are advised to inspect the Bio Composter immediately upon delivery and contact Original Stores if it is received damaged, defective or incorrect.
Once the Bio Composter has been used for its intended purpose, it will not be eligible for return or refund, except where a remedy is required under applicable law.
2. Opened Innoculum Packets
The innoculum packet supplied with the Bio Composter must remain sealed, unopened and unused if a return is otherwise permitted.
Once the innoculum packet has been opened, it will not be accepted for return or refund because its condition, hygiene and usability can no longer be verified.
3. Used or Opened Bio Composter Products
A Bio Composter will not be eligible for return or refund where:
- The Bio Composter has been used for handling or processing waste.
- The innoculum packet has been opened or used.
- The product has been used, consumed, modified or altered after delivery.
- The original packaging or sealed consumable packaging has been opened in a manner that makes the product unsuitable for resale.
- The product has been damaged due to improper use, handling or storage after delivery.
4. Damaged, Defective or Incorrect Bio Composter
These restrictions do not prevent customers from reporting a Bio Composter that is received damaged, defective, incorrect or materially different from the product ordered.
Customers are strongly advised to record a continuous, clear video while opening the package, starting from the unopened outer packaging and continuing until the Bio Composter and all included components have been fully unpacked and inspected. The video should clearly show the condition of the package, the product and any visible issue or damage.
If an issue is found, customers should contact Original Stores as soon as possible after delivery and provide:
- Order number;
- Photographs of the damaged, defective or incorrect product;
- The unboxing/opening video showing the condition of the package and product; and
- A brief description of the issue.
The unboxing video will help us verify whether the issue occurred before or during delivery and assist us in processing the complaint efficiently.
The complaint will be reviewed based on the information and evidence provided. Where the issue is verified, an appropriate remedy may be provided in accordance with our Refund Policy and applicable law.
5. Refunds for Used or Opened Bio Composter Products
A refund cannot be processed for a Bio Composter that has already been used for waste handling or processing, or where the innoculum packet has been opened or used, except where a refund or other remedy is required under applicable law.
This restriction is because a used Bio Composter or an opened innoculum packet cannot be reliably inspected, restored to its original condition or resold as a new product.
Important
Bio Composter products used for waste handling or processing, and opened or used innoculum packets, are not eligible for return or refund. Please inspect your order upon delivery and contact Original Stores immediately if the product is received damaged, defective or incorrect.
Contact Us
For refund-related questions or complaints:
ORIGINAL STORES LLP
1st Floor, No. 37/221, City Complex
Trikkandiyoor, Tirur
Malappuram, Kerala – 676104
India
Phone: 9567594777
Email: info@orginalstores.com