Effective Date: 18 August 2026
Last Updated: 18 August 2026
Original Stores LLP aims to provide reliable and convenient delivery of products to customers across serviceable locations in India.
This Shipping & Delivery Policy explains how orders are processed, shipped and delivered.
1. Order Processing
Orders are processed after successful order confirmation.
Orders are generally dispatched within 1–3 business days, unless a different processing period is mentioned on the relevant product page.
Processing may take longer during:
- Sales and promotional periods;
- Public holidays;
- High order volumes;
- Product availability issues; or
- Other operational circumstances.
2. Delivery Locations
Original Stores currently aims to deliver products to serviceable locations within India.
Delivery availability depends on the PIN code and the serviceability of our logistics partners.
Some remote or difficult-to-service locations may require additional delivery time or may not be serviceable.
3. Estimated Delivery Time
Delivery time depends on the destination and courier service.
As a general estimate:
- Kerala: 2–5 business days
- Other parts of India: 3–8 business days
Remote locations may require additional time.
These are estimated delivery timelines and are not guaranteed delivery dates.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before the order is placed.
Original Stores may offer free shipping or promotional shipping offers from time to time.
The shipping charge applicable to an order will be displayed during the purchase process.
5. Order Tracking
Where tracking is available, customers may receive tracking details through email, SMS, WhatsApp or other communication channels associated with the order.
Tracking information may take some time to become active after the order has been handed over to the courier.
6. Cash on Delivery
Cash on Delivery (COD) is available for eligible orders and serviceable locations.
COD availability may depend on:
- Delivery PIN code;
- Order value;
- Courier serviceability;
- Product type; and
- Other operational conditions.
The customer must pay the full COD amount to the authorised delivery partner at the time of delivery.
7. Failed COD Deliveries
Customers placing COD orders are expected to accept the order when delivered.
If a customer repeatedly refuses or fails to accept COD orders, Original Stores may restrict or disable COD availability for future orders.
We reserve the right to take reasonable steps to prevent repeated fraudulent or non-genuine COD orders.
8. Delivery Attempts
Our logistics partner may make delivery attempts according to its operational procedures.
Customers should ensure that:
- The delivery address is correct;
- The mobile number provided is active;
- Someone is available to receive the package; and
- The customer or authorised recipient is available when required.
9. Incorrect or Incomplete Address
Customers are responsible for providing a complete and accurate delivery address.
This includes the correct:
- Name;
- House/building number;
- Street/locality;
- City/town;
- District;
- State;
- PIN code; and
- Contact number.
Original Stores will not be responsible for delivery failure caused by incorrect or incomplete information supplied by the customer.
If an order is returned to us because of an incorrect address, failed delivery or customer unavailability, re-shipping may be subject to additional shipping charges.
10. Delayed Delivery
Delivery may occasionally be delayed because of circumstances including:
- Weather conditions;
- Natural disasters;
- Courier delays;
- Transportation disruptions;
- Public holidays;
- High order volumes;
- Strikes;
- Government restrictions;
- Remote-area delivery;
- Incorrect customer information; or
- Other circumstances beyond our reasonable control.
Where possible, we will assist customers in tracking delayed shipments.
11. Damaged Package
Customers are encouraged to inspect the package at the time of delivery.
If the package appears visibly damaged, customers should, where possible, take photographs or videos and contact us as soon as possible.
For damaged products, please refer to our Refund Policy.
12. Wrong or Missing Products
If you receive an incorrect product or an item is missing from your order, please contact us as soon as possible.
Please provide:
- Order number;
- Product details;
- Photographs of the received product; and
- Any other information reasonably required to investigate the issue.
We will review the complaint and provide an appropriate resolution where the issue is verified.
13. Multiple Shipments
If an order contains multiple products, products may be shipped together or separately depending on stock availability, product type, warehouse/fulfilment arrangements and operational requirements.
Customers may receive separate tracking details for separate shipments.
14. Courier Partners
Original Stores may use third-party courier and logistics companies to deliver orders.
Once an order is handed over to the courier partner, delivery is subject to the courier's operational procedures.
We will make reasonable efforts to assist customers with delivery-related concerns.
15. International Shipping
Unless specifically stated otherwise, Original Stores currently provides shipping within India only.
International shipping is not currently offered.
16. Force Majeure
Original Stores shall not be responsible for delivery delays caused by circumstances beyond our reasonable control, including natural disasters, severe weather, floods, fires, strikes, transportation disruptions, government restrictions, public emergencies, war, civil disturbances or major technical or logistical failures.
17. Contact Us
For shipping and delivery-related questions:
ORIGINAL STORES LLP
1st Floor, No. 37/221, City Complex
Trikkandiyoor, Tirur
Malappuram, Kerala – 676104
India
Phone: 9567594777
Email: info@orginalstores.com